Terms and Conditions
Red Cloud trading as Hemp Number One receives payment with VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the order is made on the website.

All amounts are in GBP and include VAT.

Hemp Number One uses an authorised payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you can not read your information.

Hemp Number One delivers on every weekday, with orders made before 3pm.

First class orders: Delivery time is 1-3 days.

Hemp Number One does not take responsibility for customs fees, customs delays and other customs problems.

Hemp Number One does not take responsibility for delivery times. We post all items promptly but local couriers determine delivery time.

We only ship to United Kingdom (UK).

There are 2 years of right of claim under the Purchasing Act. Our right of complaint applies to defects in materials and / or fabrication.

The complaint does not apply to errors or damage caused by improper operation of the product / service.

Hemp Number One will cover return costs to a reasonable extent.

Upon return,
please contact and send complaints to:

Hemp Number One
3 St Mary's Mews,

Packages will not be sent on demand.

If a refund has been agreed upon we will refund back to your payment source that was used to pay for goods initially,

Right of withdrawal
CBD Products are not returnable unless they are still in there sealed boxed condition and unopened. Goods must be returned back to us within 14 days to us upon us providing you return instructions.

Return costs must be paid by yourself.

Cancellation must be notified to us no later than 14 after the purchase and from the cancellation, you must return within 14 days of returning the shipment.

The notification shall be given via mail at sales@hempnumberone.co.uk In the message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our default cancellation form and send by return.

Complaints – Overview and Links:
If you have a complaint about a product purchased from our website, a complaint may be sent to:

Hemp Number One
3 St Mary's Mews,


If you are a consumer located in an EU country, you can state your complaint in the EU Commission Online Complaints Platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, please provide us with our e-mail address: sales@hempnumberone.co.uk

The products and the claims made about specific products, articles and claims made in the articles and information written on or through this site have not been evaluated by Hemp Number One, the MHRA, the FSA or the United States FDA and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Providing a product for sale does not imply Hemp Number One recommendation of that product, its suitability or its efficacy. Hemp Number One cannot give medical opinions. No comment or entry in this site or in any communication from Hemp Number One may be taken as such.

Prices and promotions are subject to change without notice. Customers should always carefully check all the details printed on the package before opening the product. Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur the company cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods, Prices and promotions are subject to change without notice.

Products sold by Hemp Number One may cause sedation or stimulation. Do not drive or operate dangerous machinery if you feel tired after taking these products. Do not exceed the recommended dosage. Products sold by Hemp Number One may conflict with your prescription medications. Hemp Number One does not recommend combining our products with prescription medications until you have consulted with your doctor. Hemp Number One can not be held accountable should a medication conflict occur. Always consult your doctor before taking any new product. The recommended dosage refers to adults only. For children the dose needs to be significantly lower. Please do not start your child on the adult dose.

Please read the Terms and Conditions of using this site, by using the site and or purchasing you are accepting the terms and conditions.

Hemp Number One products are only for use in states where the sale and consumption of such products are legal.

Age Verification

By clicking enter, I certify that I am over the age of 18 and will comply with the above statement.


Always enjoy responsibily.
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